What Information We Gather and Why
When you open an account with us, we collect the details you submit directly — your name, contact number, and email address. We also record payment-related data when you deposit or withdraw through bKash, Nagad, or Rocket; this includes transaction reference numbers and wallet identifiers, which
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we need to verify fund movements and resolve any disputes. Beyond account and payment data, we collect technical information automatically: your device type, operating system, IP address, and session activity on the platform. This helps us detect unusual login attempts and keep your account secure. We
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do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited strictly to what those processors need to complete your transaction. If you contact our support team, we retain those conversation records to track the resolution
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of your query. Retention periods depend on the nature of the data and our obligations under applicable law — account records are typically held for as long as your account remains active and for a defined period after closure. Where local law in Bangladesh or other
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eligible regions imposes specific retention rules, those requirements apply.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.